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Warranty Terms For Domestic/Home Usage

The condition

GROHE (Thailand) will accept product claim in condition and approved evidence that the product is defective under normal use in materials or workmanship. During warranty period, GROHE (Thailand) Limited shall provide for the repair parts of replacement and exchange the product for a similar model or recommend others upon agreement. In coordination together, HACO Group (1991) Co.,Ltd. shall provide repair service, repair facilities and installation.

The warranty term VS Product for ‘Domestic/Home Usage’

Product

1. Functional part of Cartridges

2. Other surface and functional parts including

Head parts, Thermo elements

3. Against design and Functional part

4. Rubber parts

5. Leakage of Trigger Spray

6. Digital / Sensor

Warranty Period

10-Years

5-Years

5-Years

5-Years

1-Year

1-Year

1-Year

Remark : The warranty does not cover the following conditions;

  • None any documentary evidence to show the period of warranty such as receipt. Warranty card, etc.
  • Defects or damages arising from shipping, installation, alternation accidents, misuse or lack of proper maintenance.
  • Postage or shipping costs incurred in returning product for repair or replacement under this warranty and any labor or other cost of removal or installation of products under this warranty.
  • Consequential or incidental damages
  • A product is not installed according to improper water contact or immersion, or if electric contact show evidence of short circuit.
  • Products don’t be fitted in line with Technical Product Information (TPI) and don’t align with pressure guideline.
  • Evidence of a regularly service program (annual)
  • The life of battery.

Warranty Terms For Commercial Usage

The condition

GROHE (Thailand) will accept product claim in condition and approved evidence that the product is defective under normal use in materials or workmanship. During warranty period, GROHE (Thailand) Limited shall provide for the repair parts of replacement and exchange the product for a similar model or recommend others upon agreement. In coordination together, HACO Group (1991) Co.,Ltd. shall provide repair service, repair facilities and installation.

The warranty term VS Product for ‘Commercial Usage’

Product

1. All surface and functional part included

Cartridges, Head parts, Thermo elements

2. Against design and Functional part

3. Rubber parts

4. Leakage of Trigger Spray

5. Digital / Sensor

Warranty Period

5-Years

5-Years

5-Years

1-Year

1-Year

1-Year

Remark : The warranty does not cover the following conditions;

  • None any documentary evidence to show the period of warranty such as receipt. Warranty card, etc.
  • Defects or damages arising from shipping, installation, alternation accidents, misuse or lack of proper maintenance.
  • Postage or shipping costs incurred in returning product for repair or replacement under this warranty
    and any labor or other cost of removal or installation of products under this warranty.
  • Consequential or incidental damages
  • A product is not installed according to improper water contact or immersion, or if electric contact show
    evidence of short circuit.
  • Products don’t be fitted in line with Technical Product Information (TPI) and don’t align with pressure
    guideline.
  • Evidence of a regularly service program (annual)
  • The life of battery.